Our Credentials

Since our inception in 1968 we have adopted a policy of continual development and improvement, not just to our service, presentation and skills, but also of our professional standards. We also feel we have an obligation to everyone we deal with to ensure they feel secure in the knowledge that those standards are maintained. At Osborn Humphreys we take great pride in our professional standards and are regulated by various reputable industry bodies to ensure a high level of consumer confidence and protection.

We are members of the following:

arla-smallARLA – Association of Residential Letting Agents

Osborn Humphreys are ARLA certified. We follow the recommended ‘Best Practice Guidelines’ whilst maintaining a commercial approach to our business. We are active members, attending regular meetings and our client accounts are audited annually by our company accountants. ARLA offer robust protection for tenants and landlords alike.

NAEA – National Association of Estate Agents


You can be sure you are dealing with an experienced and professional agent, by choosing an NAEA member. Membership of the Association is through formal qualification ensuring that NAEA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client’s interests, while at all times acting in a fair and proper manner.

Tenancy Deposit Scheme

tdsSince April 2007 we have registered all deposits held in respect of Assured Shorthold tenancies with The Tenant Deposit Scheme. As members of The Dispute Service (one of the three scheme operators) our commitment increased in October 2010 in line with legislative changes, when the Assured Shorthold Threshold rose. As such all tenants and landlords are afforded the benefit of a deposit arbitration service where needed.

Safe Agent

safeagentSAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes. There are several schemes in the sector operated by ARLA/NFOPP, the Law Society, NALS and RICS to which agents voluntarily belong. The scope of these schemes varies and you should contact your agent for full details of the scheme of which they are a part.

Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. All agents regulated by ARLA/NFOPP, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?

Property Ombudsman

As a member of The Property Ombudsman, we follow the code of practice for residential sales which has been approved by Trading Standards under the Consumer Codes Approval Scheme. We are also members for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Ombudsman. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’.