Osborn Humphreys aim to provide all its customers with a high standard of service and we will endeavour to respond to any complaint with efficiency, courtesy and fairness.
A complaint is defined as any contact made by a customer or potential customer with Osborn Humphreys, the purpose of which is to express dissatisfaction.
Customers should make their complaint either verbally or in writing to the Property Manager, Osborn Humphreys, First Floor 6 Brunswick Road, Shoreham-by-Sea. BN43 5WB
All written complaints will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of the investigation will be sent to the customer within 15 working days.
If a customer is unhappy with the way in which their complaint has been handled in the first instance, then they should write to:
Keith Harrison, Osborn Humphreys, 32/34 Brunswick Road, Shoreham-by-Sea. BN43 5WB
An acknowledgement will be sent to the customer within three working days of receipt. Keith Harrison will then aim to provide a full written response to the customer within 15 working days.
Following correspondence with Keith Harrison, should the matter still not be resolved the customer can refer the matter to the Office of the Ombudsman for Estate Agents. Contact details are provided below. The Ombudsman must be contacted within 12 months of Osborn Humphreys final view.
The Property Ombudsman
Milford House
43-55 Milford Street
SALISBURY Wiltshire SP1 2BP